Terms of service

Last updated: 30 September 2026

Gate2Buy ApS
Åskrænten 20
3600 Frederikssund, Denmark
Company reg. no. (CVR): 38424882
Email: ra@gate2buy.com
Phone: +45 22 62 58 62

1. General

These terms and conditions apply to all purchases on gate2buy.dk. When you shop with us, your contract is with Gate2Buy ApS, which is the seller and is responsible for your order, delivery, returns and complaints.

Our products are shipped either from our own stock or directly from one of our selected suppliers. Wherever an item is shipped from, you are always buying from Gate2Buy ApS, and we are always your point of contact.

Purchases can only be made by persons aged 18 or over.

2. Prices

All prices are shown in Danish kroner (DKK) including 25% VAT. If you shop from another country, prices may be shown in your local currency including VAT. The total price, including shipping, is always shown before you confirm your order.

We reserve the right to correct obvious pricing and typing errors. If an error affects your order, we will contact you and you can cancel the purchase free of charge.

3. Payment

You can pay with MobilePay, Apple Pay, Visa and Mastercard. No card fees are charged.

The amount is reserved on your account when you place your order and is only charged when the item is shipped.

4. The contract

The contract is concluded when you receive our order confirmation by email. Please check that the details in the confirmation are correct and contact us as soon as possible if anything is wrong.

5. Delivery

• Delivery time in Denmark: 3–7 business days for the vast majority of products.
• Shipping in Denmark: DKK 39 – free on orders over DKK 699.
• Delivery to other countries: price and delivery time are shown at checkout.

Orders with several items may arrive in more than one shipment. If we become aware of a significant delay, we will contact you. Read more about receiving your order, transit damage and unattended delivery in our delivery policy.

6. Right of withdrawal and 30-day returns

As a consumer you have a statutory 14-day right of withdrawal. At Gate2Buy you have a 30-day right of return, counted from the day you receive the item. Our return right applies on the same terms as the statutory right of withdrawal. If an order consists of several items delivered separately, the period runs from receipt of the last item.

How to return an item

Let us know before the deadline – by email to ra@gate2buy.com or by using the withdrawal form at the bottom of this page. Simply refusing to accept the parcel is not enough. You must then send the item back no later than 14 days after notifying us.

Return shipping

You pay the cost of returning the item unless otherwise agreed. We recommend using a tracked service and packing the item securely, preferably in its original packaging.

Condition of the item

You may examine the item as you would in a physical shop. If it has been used beyond that or is damaged, we may deduct an amount corresponding to the reduction in its value.

Refunds

We refund the purchase price, including the original delivery costs (up to the cost of our cheapest standard delivery), no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the item or you have provided proof that it has been sent back. The refund is made using the same payment method you used for the purchase.

Exceptions

The right of return does not apply to items made to your specifications or clearly personalised.

7. Complaints about defects

Under the Danish Sale of Goods Act, you have a 24-month right to complain about defects. This means a fault may be remedied by repair, replacement, a price reduction or a refund, depending on the situation.

You must complain within a reasonable time after discovering the defect. A complaint made within 2 months is always considered timely. Please contact us with your order number, a description of the fault and, ideally, photos before returning the item. For justified complaints, we cover reasonable return shipping costs.

8. Complaints procedure

If you have a complaint, please contact us first at ra@gate2buy.com – we always prefer to find a solution together with you.

If we cannot reach a solution, you can file a complaint with Nævnenes Hus (the Danish Board of Appeals), Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. A fee applies, and the amount limits for complaints are listed on their website.

9. Personal data

Gate2Buy ApS is the data controller for the information you give us when you buy (name, address, email and phone number). We use it to process and deliver your order and only share what is needed for delivery with carriers and suppliers. Read more in our privacy policy.

10. Withdrawal form

Only complete and send this form if you wish to withdraw from your purchase.

To: Gate2Buy ApS, Åskrænten 20, 3600 Frederikssund, Denmark, ra@gate2buy.com

I hereby give notice that I withdraw from my purchase of the following items:
_______________________________________________

Order number: ____________________

Ordered on: ____________________   Received on: ____________________

Name: _______________________________________________

Address: _______________________________________________

Signature (paper version only): ____________________   Date: ____________